Returning Candidate?

Shift Manager

Shift Manager

Job ID 
# of Openings 
Job Locations 
Posted Date 
Aircraft Appearance

More information about this job


We offer a great benefits package including health and dental insurance, a 401k plan with employer match, paid time off (PTO), cell phone allowance, paid holidays, and paid parking.


Position Purpose:


Lead and direct all day-to-day operational activities at the Charlotte, NC station. Responsibilities include but are not limited to aircraft service for all American Airlines flights at the Charlotte Douglas International Airport. Safety, security, training and compliance are the cornerstones of this operation and are critical requirements to achieving operational excellence. It is absolutely imperative that the Shift Manager be the leader in developing teamwork and a working relationship with American Airlines. The Shift Manager will be required to deliver against operational and financial performance goals and execute in accordance with strict airline, government and airport regulations.


  • Work with the local management and airline customers/stakeholders to maximize operational performance in areas of on-time performance, staffing, training, compliance and safety
  • Manage scheduling of employees and workgroup assignments
  • Internal controls – conducts periodic internal controls audits
  • Interacts with airport authorities, government agencies, airline customers and external organizations
  • Delivers against operational and financial goals and objectives
  • Plans and executes resource allocation for staffing and ground equipment
  • Drives performance and productivity
  • Accountable for reliability, customer service delivery, fostering positive employee relations, cost management, and regulatory compliance
  • Support HR policy, benefit and compensation programs


  • Bachelor’s Degree in Aviation Management or related field
  • 3 – 5 years of airline/aviation experience
  • Strong working knowledge of airline operations
  • Proven business acumen, technical learning/innovation management and a drive for results
  • Ability to understand financial implications (cost benefit) in operational decisions
  • Creative and innovative to improve delivery of service excellence
  • Superior problem-solving, conflict management and decision making skills
  • Demonstrated communication, leadership and analytical skills
  • Ability to develop effective relationships at all levels
  • Proficient in Microsoft Office software (especially Word, Excel, and PowerPoint)

In addition to these qualifications, you must also:

  • Pass a Federal Aviation Administration (FAA) 10-year background check and pre-employment drug test
  • Pass a Department of Homeland Security/Transportation Security Administration (TSA) security assessment
  • Must have a recommendation from your direct supervisor and/or manager (internal candidates only)


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.