Returning Candidate?

Tower Coordinator

Tower Coordinator

Job ID 
# of Openings 
Job Locations 
Posted Date 

More information about this job


Position Title: Tower Coordinator

Location: Charlotte, NC

Salary: $18 per hour


Position Purpose:

The Tower Coordinator is responsible for directing JetStream operational personnel utilizing WorkBridge Resource Management Solutions technology.  A key orchestrator in advance of and during shift operations, this position drives efficiency and optimum utilization of resources to ensure on-time operations and a quality product.  The Tower Coordinator is a critical liaison and key representative of JetStream Ground Services in large airline operations where automated dispatch has been implemented.     



  • Principal coordinator of all JetStream Ground Services operational activity during an assigned shift utilizing WorkBridge Resource Management Solutions dispatching technology
  • Duties include both day of flight operation as well as advanced planning to maintain optimum efficiency in meeting performance requirements against constantly changing airline schedules
  • Retrieval and analysis of the daily flight schedule in order to prioritize flights based on arrival time, ground time, aircraft type and stage length in and out of the station
  • Communication to key operational personnel (lavatory & water drivers, lead aircraft cleaners) of service requirements for individual and/or banks of flight activity
  • Coordination with all JGS station stakeholders to ensure service excellence
  • Consultation and resolution of aircraft servicing issues and delays with airline tower personnel
  • Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day
  • Serve as primary operational liaison between JetStream Ground Services and its’ airline partner(s)
  • Maintain a high level of customer service with both internal and external customers
  • Ability to effectively communicate with all employees and levels of management
  • Provide end of shift reporting and summary of operational performance



  • Knowledge of airline operations in a hub environment preferred, airline tower experience a plus
  • Strong business acumen, technical learning/innovation management and a drive for results
  • Proficient with Sabre Airline Solutions (StaffPlan) and/or WorkBridge Resource Management Solutions. Proficiency in Microsoft Office products, to include Word, Excel, and Outlook preferred
  • Ability to understand operational implications in day-to-day decisions

 In addition to these qualifications, you must also:

  • Pass a Federal Aviation Administration (FAA) 10-year background check and pre-employment drug test
  • Pass a Department of Homeland Security/Transportation Security Administration (TSA) security assessment
  • Legally eligible to work in the United States
  • Must have a recommendation from your direct supervisor and/or manager (internal candidates only)
  • Able to work under pressure in a fast paced environment, under tight time constraints
  • Able to handle multiple tasks and seek assistance from fellow team members
  • Interact directly with customers, airline personnel, and fellow team members to resolve problems and/or issues that may arise


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.