Position Title: Customer Service Supervisor
Reports To: Customer Service Manager
Shift: 00:00 – 11:00 or 11:00 – 22:00
Lead and direct all day-to-day customer services operational activities at the BOS Airport. Responsibilities include, but are not limited to: checking in passengers and luggage, assist passenger on arrival/departure flights, comply with all safety/security regulations, assist passengers with special needs, sell tickets and issue tickets, make reservations, process lost articles and damaged baggage claims, and assist crew members. Safety, security, training, and compliance are the cornerstones of this operation and are critical requirements to achieving operational excellence. It is absolutely imperative that the customer service supervisor be the leader in developing teamwork and a working relationship with the airline customer.
Principal Duties and Responsibilities:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.