Position Title: Tower Coordinator
Location: Phoenix, AZ
Salary: $14-16 per hour
The tower coordinator is responsible for directing JetStream operational personnel utilizing WorkBridge Resource Management Solutions technology. A key orchestrator during shift operations, this position drives efficiency and optimum utilization of resources to ensure on-time operations and a quality product. The Tower Coordinator is a critical liaison and key representative of JetStream Ground Services in large airline operations where automated dispatch has been implemented.
Retrieval and analysis of the daily flight schedule in order to prioritize flights based on arrival time, ground time, aircraft type and stage length in and out of the station
Communication to key operational personnel (lavatory & water drivers, lead aircraft cleaners) of service requirements for individual and/or banks of flight activity
Coordination with all JGS station stakeholders to ensure service excellence
Consultation and resolution of aircraft servicing issues and delays with airline tower personnel
Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day
Serve as primary operational liaison between JetStream Ground Services and its’ airline partner(s)
Maintain a high level of customer service with both internal and external customers
Ability to effectively communicate with all employees and levels of management
Provide end of shift reporting and summary of operational performance
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.