Aircraft Appearance Supervisor

1 month ago(11/16/2017 10:04 AM)
Job ID
# of Openings
Aircraft Appearance


Position Title:  Aircraft Appearance Supervisor

Reports To:  Station Manager

Location: Boston, MA (BOS)

Salary: $17 per hour


The Aircraft Appearance Supervisor is responsible for serving the needs of the individual airline and the associated servicing requirements of their aircraft in accordance with individual airline and Jetstream’s policies and procedures.



  • Basic cleaning and sanitizing of aircraft lavatory sinks, countertops, mirrors, toilets and surrounding areas, trash bins, changing table, and walls/ceiling/door and floors. Stocking of lavatory paper goods and soap. Removal and disposal of trash from trash bins
  • Basic cleaning of aircraft seats, tray tables, First Class center console/beverage tray, seat pockets and armrests. Ensuring correct aircraft seat covers are in place and attached properly and aircraft seat belts are uniformly crossed. Ensuring correct safety evacuation card and seat pocket contents are in place and in good condition
  • Basic cleaning and sanitizing of galley countertops/drains/spigots, exterior cabinet surfaces/latches and galley trash cans and/or trash compartments. Basic cleaning of aircraft ovens, coffee pots/burner/housing and galley floors. Removal and disposal of trash from galley trash cans, trash compartments and cabin trash compartments
  • Basic cleaning of aircraft overhead bins, windows/frames/shades, air vents, passenger service units, walls/kick plates, bulkhead/divider and closets. Ensuring pillows and blankets are clean and properly folded and returned to specified stowage locations. Vacuum floors and under seats/seat cushions. Spot clean carpet and remove embedded gum when necessary
  • Basic cleaning of aircraft flight deck windows/glare shields, flight display monitors, inside surfaces (mirror, oxygen gear, and nose gear sites), sliding table/cup holders and floors. Forward control panel, console panel, control pedestal and forward/aft fuse panels dusted and vacuumed. Removal and disposal of trash from flight deck
  • Preparation of servicing supplies/equipment for Caribbean, International and Transoceanic flight departures
  • Removal of Foreign Object Debris (FOD) from ramp surfaces adjacent to or surrounding the airport terminal building
  • Directing and supporting his/her team of Lead Aircraft Cleaners
  • Daily schedule/shift change management
  • Coordination of concourse/job assignments during his/her shift
  • Monitoring the team’s activities during his/her respective shift through visual inspections and quality assurance/compliance checks
  • Initiating and following through on necessary employee performance appraisals or disciplinary actions
  • Ensuring timely completion of assigned duties and report any deviations to policies and procedures or work performance challenges (to include delay of an aircraft’s scheduled departure) to the Manager – Aircraft Appearance
  • Maintaining all required documentation and ensure that his/her team members accurately and completely maintain and submit required documentation as prescribed in established policies and procedures
  • Ensure team members maintain compliance in safety and security policies and procedures
  • Act as the communication and coordination channel with management, direct reports and customers
  • Ensure team members remain up-to-date with company policies and procedures and/or security regulations
  • Maintain a level of professionalism that will ensure team members remain conscientious and motivated when completing job assignments
  • Assist in the development and evaluation of team members
  • Other duties as assigned by members of management



  • At least one (1) year of airline supervisory experience or experience supervising individuals in a related field
  • At least one (1) year of experience as an Aircraft Cleaner and/or Lead Aircraft Cleaner
  • High school diploma or general education degree (GED)
  • Reliable method of transportation to arrive at the work location on-time
  • Able to maintain a well groomed and professional appearance
  • Pass a Federal Aviation Administration (FAA) 10-year background check and pre-employment drug test
  • Pass a Department of Homeland Security/Transportation Security Administration (TSA) security assessment
  • Legally eligible to work in the United States


Physical Requirements:

  • Stand, bend and/or stoop for periods of time
  • Lift up to/at least 50 pounds
  • Walk up/down jet bridge stairs at various angles
  • Learn the various types of aircraft in the airline’s fleet and their individual cleaning requirements
  • Able to work under pressure in a team environment
  • Able to work in a fast-paced environment and under tight time constraints
  • Able to handle multiple tasks and seek assistance from fellow team members when necessary
  • Interact directly with customers, airline personnel and fellow team members to resolve problems and issues that may arise during the shift

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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