Operations Manager

1 month ago(12/18/2017 11:07 AM)
Job ID
# of Openings
Aircraft Appearance


Position Title:   Operations Manager

Reports To:       General Manager

Location:           Phoenix, AZ (PHX)

Salary:              $55k - $65k Annually


Position Summary

Responsible for the day-to-day operational activities of the Phoenix, AZ (PHX) airport location providing aircraft appearance services. Responsibilities may include but are not limited to customer service with a primary emphasis on aircraft appearance. This position is accountable for reliability, customer service delivery, branding, fostering positive employee relations, cost management, and regulatory compliance. Ensures the safety of our customers, employees, and equipment. The operation size of the location under management is approximately 100-150 employees.


  • Develop and direct strategic plans to ensure a safe and reliable ground operation
  • Support and deliver against corporate and station goals and initiatives
  • Monitor performance and adjust as needed to ensure operational and financial excellence
  • Develop and communicate with direct reports and front-line staff
  • Assist in planning of resource allocation for staffing and ground equipment
  • Direct service recovery during irregular operations and service disruptions
  • Interact with airline partners and governmental agencies
  • Financial responsibilities include strict oversight of station and region operating budget


  • Bachelor’s Degree in Business or related field, or a combination of experience/education
  • Strong working knowledge of airline operations and/or aviation vendor experience
  • Demonstrated effective communication and leadership skills
  • Experience working in a fast-paced environment with 24/7 responsibility
  • Ability to multi-task, prioritize, and implement
  • Must be a centric leader that leads by example, as well as a motivated mentor
  • Must be creative and innovative to improve the delivery of service to our airline partners
  • Proactive, hands-on and result-driven attitude / excellent communicator at all levels


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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