Position Title: Operations Manager
Reports To: Ramp Manager
Salary: $60-65K Annually
The Operations Manager is responsible for servicing the needs of the individual airlines and the associated servicing requirements of their aircrafts in accordance with individual airline and Jetstream’s policies and procedures. This position directly oversees the BOS ramp operations which includes ramp supervisors, ramp agent and service agents. The shifts for this position vary based on operational need, however primarily will be a first shift (0400-1230) position. This is an operational management position and includes working in the operation with subordinates on a daily basis.
Carry out a wide variety of duties as they pertain to SAFE aircraft ground handling processes and procedures.
Act as a liaison between Jetstream and airline partners.
Deliver clear verbal and written communication to staff.
Mentor subordinates for organizational growth
Develop a TEAM atmosphere
Work and drive station to meet operational goals.
Monitor, train and safely oversee a staff of 15-20 employees.
Determine scheduling and forecasting of aircraft and ground services personnel.
Oversee ramp operations and adherence to airline and company operations manuals.
Monitoring the team’s activities during his/her respective shift through visual inspections and quality assurance/compliance checks.
Assist with aircraft cleaning, security search, and audit process and ramp operations.
Ensure team members maintain compliance in safety and security policies and procedures
Implement an action plan for reduction in employee turnover
Interact directly with customers, airline personnel and fellow team members to resolve problems and issues that may arise during the shift
Other duties as assigned by management.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.