Operations and Training Manager

Job Locations US-MA-Boston
Posted Date 1 month ago(1/23/2018 7:27 AM)
Job ID
# of Openings
Training and Compliance


Position Title:  Operations and Training Manager

Reports To:  Regional Director

Location:  Boston, MA

Operation Size:  150+ employees

Salary:   $60,000 – $70,000 annually


Position Purpose:

The Training and Development Manager is responsible for supporting the full cycle of recruiting and on-boarding employees along with ground handling training and development requirements in accordance with specific airline and JetStream policies and procedures. 

Accountable for performing internal station audits and responsible to ensure that safety is at the forefront of all duties and job functions.


  • Develop training plan that includes airline compliance and internal leadership development
  • Planning and managing budgets
  • Producing materials needed for training such as brochures, visual aids and presentations
  • Working with training providers to develop suitable content for the courses
  • Deliver training and be knowledgeable from both a leadership and operational perspective
  • Plan and carry out work assignments and challenges in accordance with instructions, policies, previous training, or accepted practices
  • Attend Train-the-Trainer sessions and any applicable programs to maintain compliance and knowledge of the job functions
  • Support local station Trainers, Auditors and/or Managers with any questions and/or concerns
  • Work with and lead Trainers, Auditors and Employees in building morale or individual knowledge levels in order to improve work performance
  • Maintain a high level of customer service with both internal and external customers
  • Ability to effectively communicate with all employees and levels of management
  • Oversee station operations as needed
  • Work and drive station to meet operational goals
  • Assist with aircraft cleaning, security search, audit process and ramp operations
  • Implement and work with peers on actions plans to reduce employee turnover
  • Interact directly with customers, airlines personnel and fellow team members to resolve problems and issues that may arise during shift
  • Monitor team members activity during his/her respective shift through visual inspections and quality assurance / compliance checks
  • Assume other duties as required by the Director and or other members of the department leadership team


  • Bachelor degree in business, adult education, or related field preferred; 10+ years of airline/aviation experience required
  • Working knowledge of ground handling job functions including customer services, operations, ramp and cabin appearance
  • Ability to assess training needs and develop appropriate participant and instructor materials accordingly
  • Multitasking: a demonstrated ability to manage multiple projects simultaneously
  • Proficient in Microsoft Office (especially Word, Excel, and PowerPoint)
  • Fundamental understanding of airline operations
  • Demonstrates excellent analytical and problem solving skills, as well as be able to “think outside the box”
  • Possess excellent organizational, leadership, and customer service skills, as well as strong interpersonal skills
  • Excellent verbal and written communication skills with the ability to interface with all levels of the organization and airline environment
  • Able to work in a fast-paced environment, work under pressure, and work under tight time constraints
  • Able to handle multiple tasks and seek assistance from fellow team members when necessary
  • Able to travel to designated cities to conduct audits and facilitate training classes as needed
  • Interact directly with customers, airline personnel and fellow team members to resolve problems and issues that may arise
  • Be able to travel 30% of the time, as well as on short notice.


In addition to these qualifications, you must also:

  • Pass a Federal Aviation Administration (FAA) 10-year background check and pre-employment drug test
  • Pass a Department of Homeland Security/Transportation Security Administration (TSA) security assessment
  • Must have a recommendation from your direct supervisor and/or manager (internal candidates only)

Physical Requirements:

  • Stand, bend, and/or stoop for different periods of time
  • Be able to lift 50 pounds
  • Walk up/down different types of stairs at various angles
  • Learn the various types of aircraft in the airline’s fleet and their individual cleaning requirements
  • Able to work under pressure in a fast paced environment, under tight time constraints
  • Able to handle multiple tasks and seek assistance from fellow team members
  • Interact directly with customers, airline personnel, and fellow team members to resolve problems and/or issues that may arise


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



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