• Training Manager

    Job Locations US-CA-Los Angeles
    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
    Training and Compliance
  • Overview

    Position Title: Training Manager

    Classification: Full Time – Exempt

    Reports To:  Director of Operations - LAX


    Position Summary:

    The Training Manager is responsible for conducting training programs that instruct employees on servicing the needs of the individual airline and the associated requirements of their aircraft in accordance with the airline and JetStream’s policies and procedures. Key areas of responsibilities include communicating with management to identify training needs and mapping out development plans for teams and individuals. The Training Manager will encourage, build trust, respect and cooperation among team members, thus motivating staff, individually and as a group.


    Principal Duties and Responsibilities:


    • Work with the local airline leadership to maximize operational performance in areas of on-time performance, staffing, training, compliance and safety
    • Interact with airport authorities, government agencies, airline customers and external organizations
    • Ensure all ramp safety, AOA safety, security rules and regulations are followed; report any violations as necessary
    • Accountable for reliability, customer service delivery, fostering positive employee relations, cost management and regulatory compliance
    • Confer with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations and technologies
    • Coach and mentor trainees to work together for continuous development of a safe and successful environment
    • Build rapport with trainees and encourage them to develop trust in one another and subsequently rely on each other in the operations
    • Ensure trainees/employees are in compliance with uniform, appearance and personal protective equipment (PPE) in accordance with company policies
    • Conduct training sessions covering specified areas such as new hire orientation, initial, recurrent, operations and on-the-job training; test trainees to measure progress and evaluate effectiveness of training
    • Maintain a level of professionalism that will encourage all personnel to remain conscientious and motivated when completing training courses and/or job assignments
    • Train employees on various types of equipment based on the company’s safety standard procedures
    • Partner with management to assess employee training needs
    • Maintain training records as required
    • Other duties as assigned



    • Strong working knowledge of airline aircraft appearance operations
    • Proven business acumen, technical learning/innovation management and a drive for results
    • Ability to understand financial implications (cost benefit) in operational decisions
    • Superior problem-solving, conflict management and decision making skills
    • Demonstrate communication, leadership and analytical skills
    • Ability to develop effective relationships at all levels
    • Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access and Publisher


    Required Education & Experience:

    • Bachelor’s Degree in Aviation Management or related field and/or equivalent experience
    • 5-7 years of airline/aviation experience required


    Additional Requirements:

    • Possess a valid US driver’s license
    • Must pass drug screen and a 10-year FAA background check (employment/criminal)
    • Must demonstrate excellent interpersonal and verbal communication skills in English
    • Must be able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
    • Internal candidates must have a recommendation from immediate supervisor


    Work Environment

    This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, and snow.

    Physical Demands

    The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. The employee must occasionally be able to lift or move up to 25 pounds.


    Some travel may be required.

    JetStream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, 401 (k), cell phone allowance and endless opportunities to advance.

    JetStream Ground Services, Inc. as an equal opportunity employer, makes hiring decision based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

    The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.


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