Position Title: Customer Service Manager
Classification: Full Time – Hourly
Reports To: Regional Director
The Customer Service Manager is responsible for servicing the needs of the individual airline and the associated requirements of their aircraft in accordance with the airline and JetStream’s policies and procedures for all aspects of a successful operation. The Customer Service Manager oversees the inside gate or ticketing/check-in operations of all assigned flights during a scheduled work shift. The Customer Service Manager will encourage, build trust, respect and cooperation among team members, thus motivating staff, individually and as a group.
Principal Duties and Responsibilities:
Required Education & Experience:
The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to:
This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, snow and loud noises. Hours will vary based on operational needs. Must be available to work a flexible schedule to include evenings, weekends and holidays.
JetStream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, 401 (k) and endless opportunities to advance.
JetStream Ground Services, Inc. as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.