• Operations Manager

    Job Locations US-CA-Los Angeles
    Posted Date 3 weeks ago(1/3/2019 8:12 AM)
    Job ID
    # of Openings
  • Overview

    Position Title: Operations Manager

    Classification: Full Time-Exempt

    Reports To: Applicable Management 

    Salary: $70k - $80k annually


    This is a 3rd shift (overnight) position


    Position Summary:

    The Operations Manager is responsible for a safe operation and management of ground equipment, staffing and the day-to-day activities of the Station. The Operations Manager is responsible for leading and developing supervisory and front-line team members as well as promoting and maintaining relationships with airline customers. The Operations Manager is also required to deliver against established operational and financial performance goals. This position is accountable for reliability, customer service delivery, branding, fostering positive employee relations, cost management, and regulatory compliance. Leadership of the cabin department also entails close oversight to ensure compliance with government regulations such as FAA, OSHA, DOT and CBP. The General Manager will rely on this person to make decisions and give directions in their absence.


    Principal Duties and Responsibilities:       

    • Work with the local airline leadership to maximize operational performance in areas of on-time performance, staffing, training, compliance and safety
    • Interact with airport authorities, government agencies, airline customers and external organizations
    • Ensure all ramp safety, AOA safety, security rules and regulations are followed; report any violations as necessary
    • Accountable for reliability, customer service delivery, fostering positive employee relations, cost management and regulatory compliance
    • Participate in all local, regulatory and business partner audits and report any findings and/or areas of concerns
    • Review facilities and operations for compliance and accident prevention deficiencies
    • Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards
    • Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary
    • Maintain proficiency and ability to mentor direct reports to further advance their effectiveness and career development
    • Ensures efficient scheduling of personnel and uses assigned resources to provide maximum and effective productivity
    • Accountable and responsible for ensuring team members are adequately trained
    • Delivers against operational and financial goals and objectives
    • Accountable for ground support equipment
    • Manage local employee relations in collaboration with the HR team
    • Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of polices
    • Support the recruitment process and employee development in collaboration with the HR team



    • Strong working knowledge of airline operations
    • Proven business acumen, technical learning/innovation management and a drive for results
    • Ability to understand financial implications (cost benefit) in operational decisions
    • Superior problem-solving, conflict management and decision making skills
    • Demonstrate communication, leadership and analytical skills
    • Ability to develop effective relationships at all levels
    • Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access and Publisher


    Required Education & Experience:

    • Bachelor’s Degree in Aviation Management or related field and/or equivalent experience; 3-5 years of airline/aviation experience required.
    • Strong understanding of Cabin Appearance


    Additional Requirements:

    • Possess a valid US driver’s license
    • Must pass drug screen and a 10-year FAA background check (employment/criminal)
    • Must demonstrate excellent interpersonal and verbal communication skills in English
    • Must be able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
    • Internal candidates must have a recommendation from immediate supervisor


    Work Environment

    This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, and snow.


    Physical Demands

    The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. The employee must occasionally be able to lift or move up to 25 pounds.



    Some travel may be required.


    JetStream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, 401 (k), cell phone allowance and endless opportunities to advance.


    JetStream Ground Services, Inc. as an equal opportunity employer, makes hiring decision based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.


    The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.


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